Support
Answers about free practice, purchases, test formats, saved exams, and privacy.
Have a question, found a problem, or want to suggest an improvement? Email Dilum De Silva:
Lorain, Ohio, USA. If helpful, include the app version, your iPhone or iPad model, iOS version, and what you were doing. Please do not send passwords, payment-card details, sensitive information, or student records.
You get 15 new practice questions per day and one free full practice exam per exam type. The diagnostic and reviews of questions you have already opened remain free. Your daily practice allowance renews by your device's local calendar day.
Starting a free exam uses that exam type's free attempt. Returning to the same saved exam does not use another attempt. Starting more exam attempts requires Unlimited Practice.
Unlimited Practice removes the daily new-question limit and unlocks more full exam attempts. It is a one-time $9.99 USD in-app purchase in the US App Store, with no subscription or recurring charge. The purchase screen shows Apple's current price.
Open Settings using the gear button, then choose One-time practice unlock and restore to reach the purchase screen.
Connect to the internet and use the same Apple Account that made the original purchase. In the app, open Settings → One-time practice unlock and restore → Restore Purchases.
Restoring an existing purchase does not charge you again. You can also restore the unlock on another supported device using that Apple Account. Study progress is stored locally and does not sync through an app account.
If restoration still does not work, confirm that the purchase appears in your Apple purchase history, then email us. Do not send payment-card details.
Yes. Questions, the diagnostic, your study plan, worked solutions, graph practice, exams, and saved progress work offline. An internet connection is needed to buy or restore Unlimited Practice. Optional anonymous analytics is queued when offline and can be sent when a connection returns.
Open Settings and turn off Share anonymous practice data. Study features and purchases keep working. This stops further sharing and prevents pending analytics from being sent later.
Sharing is on by default for US-device region settings. It helps improve questions and never includes your name or answers you type. See the privacy policy for the full data list and TelemetryDeck information.
Choose the test named in your college's placement instructions. ACCUPLACER preparation uses multiple-choice answers, including graph choices. ALEKS PPL preparation includes typed math answers and tap-to-plot graph questions. The question bank, explanations, study plan, progress, and Unlimited Practice unlock are shared.
If you do not know which test your college uses, choose Not sure. You can explore either exam format; graph practice alternates between the two input styles. Your college's testing or advising office can confirm the actual test and its rules.
Open Settings using the gear button, select Which placement test are you taking?, and choose ACCUPLACER, ALEKS, or Not sure. Changing this preference keeps your saved study progress and purchase. An input format already assigned to a saved question stays stable when you resume it.
Yes. Exams save your place and responses on the device. Open Exams and use the resume option to continue. Submitted answers cannot be changed.
A timed exam's clock keeps counting while you are away, including when the app is closed. Choose untimed before starting if you want to work without a running time limit.
Use the built-in math keypad for fractions, powers, square roots, pi, and intervals. Follow the response instructions shown with the question. For graph questions, use the graph input controls or the coordinate-entry controls.
No. The app provides independent preparation. Its practice exams and results are study guides, not official ACCUPLACER or ALEKS assessments or scores. Colleges set their own placement requirements. Always follow your college's instructions for the actual assessment.
Email the topic, what looks wrong, and the steps needed to find it. A cropped screenshot can help if it contains no personal or student information. We use feedback to improve the questions and explanations.
Your saved study progress stays on your device. No app account or sign-in is required, and there are no ads.
Read the privacy policy for anonymous analytics choices, purchases, and support correspondence.